THEY said...
Altoona Chamber of Commerce
Altoona, Iowa
Service.
"The Altoona Area Chamber of Commerce reached out to Charla Fox-Schafer to provide key information to our Membership regarding Customer Service and how important “phenomenal service” is to a businesses bottom line. She was extremely entertaining and refreshing but most importantly, on target with the best practices companies should be doing for customer retention and as a first impression to new customers. Charla was able to keep folks engaged and gave them great take home tools to utilize in their own business. Fox-Schafer was an excellent partner for our event!"
Melissa Horton, Executive Director, Altoona Area Chamber of Commerce
"Very informative session. Very humorous and kept my attention. Thought this was a wonderful speaker and topic."
"Great session! Interesting, useful, and fast-paced. Great reminders!"
Sampling of survey responses from attendee
Iowa Bankers Association Marketing Conferences
Des Moines, Iowa
Launching a Product or Idea.
"Very knowledgeable and laugh out loud funny too!"
"I was EXTREMELY impressed with Charla last year and so glad you brought her back for a repeat performance. She presents a realistic approach to our everyday struggles to market the bank. A true "bank marketer's marketer"!"
"She's excellent as a communicator and knows exactly what we deal with because she's one of us! Absolutely LOVE her sense of humor!"
"I thought that Charla was exceptional and motivational!"
Marketing on a Budget.
“Yours was by far the best break out session of the IBA’s 2010 marketing conference that I attended. Every bank marketer should hear you. You offered big ideas and specifics; most importantly, you’ve experienced, first hand, the successes and failures of which you speak.”
Ben Hildebrandt, Former IBA Vice President
"I’ve told many people that I think Charla’s presentation was one of the best I’ve ever attended at any conference. She presented real information that every bank marketer can put to good use. "
"AWESOME!!! Charla was such a dynamic speaker with great ideas. I’ve got a list a mile long of ideas I gathered from her that I hope to implement in the next year."
"My favorite of the two days! Very down to earth and useful information! Loved her sense of humor! I took many notes at this one."
"I think this may be the best breakout presenter I’ve ever seen at this conference. She was EXCELLENT!"
Sampling of survey responses from attendees
United Way of Muscatine Kid's First Program
Muscatine, Iowa
Poverty.
"You are a phenomenal and inspirational leader. I'm so proud that you are an advocate for people in Muscatine that need and deserve your voice! Thank you for representing those individuals tonight! You rock!!"
Attendee
Clarinda Chamber of Commerce
Clarinda, Iowa
Life is a Balancing Act.
"Charla Schafer was the Keynote Speaker at the recent Women in Business Luncheon sponsored by the Clarinda Chamber of Commmerce. The topic for this event was "Life is a Balancing Act" with "Welcome to the Circus" as the theme. Charla's presentation was exactly on topic conveying that Life is a balancing act for many working women and men as well. Her use of visual aids and involvement of the audience made for a very enjoyable presentation.
Charla is a talented motivational speaker who uses humor to get the message to her audience and she was very well received. We had nothing but very positive comments from those in attendance.
Clarinda Chamber of Commerce and the Women in Business Committee."
Women's Leadership Network
Dubuque, Iowa
Ladies, the Bar is Open! Set the bar to aspire higher.
"Charla -- loved her! Entertaining and a great message! Great summary -- loved the topic."
"I liked the frankness of Charla-she was refreshing!"
"Charla was very enjoyable, great speaker and entertaining w/materials she presented."
"I loved Charla's closing session!"
"The closing was the most motivational speaker."
Sampling of Attendees
Dyersville Chamber of Commerce
Dyersville, Iowa
Life is a Balancing Act.
"Charla spoke to the audience on the topic of "Life's a Balancing Act" explaining life's multiple demands: work and home, family and social, and 7 ways to improve your quality of life. She did this through the introduction of her own life experiences and humor and kept me and the audience of about 350 women entertained. For local talent, or abroad, Charla is a fabulous speaker and the best presenter, I've heard.
Attendee
Guaranty Bank
Cedar Rapids, Iowa
Service Training.
"Outstanding! Thank you so much for the spot on message about customer service. Your message was clear, fun and most importantly, gives us something to think about and to use immediately."
"Charla was AWESOME!!! I thought she provided the right kind of speech and she did a good job at it. She made me laugh and kept my attention."
"The speaker was fantastic. I really liked how she hit on the things we do well and told us how to wow our customers."
Sampling of survey responses from attendee
Centerville Rathbun Lake Chamber of Commerce
Centerville, Iowa
The Bar is Open! Set the bar to aspire higher.
"I received great feedback regarding Charla's address at our annual membership banquet. She effectively integrated our banquet's theme into her presentation and delivered a clear and useful message. The humor that she incorporated really kept the audience engaged!"
Joyce Bieber, Executive Director, Centerville Chamber of Commerce
Clinton National Bank
Clinton, Iowa
Service.
"I have heard nothing but excellent feedback after the session last Monday. I want to personally thank you for the presentation as I thought it was right on. The subject matter was broad enough to appeal to the entire group, yet excellent reminders of why we are here and what we need to do to provide exceptional customer service. Thanks again, and I hope we can have you back!"
"I personally received so many unsolicited positive compliments on your presentation. Your presentation style was well received as you are down to earth, witty, everything you mentioned was either a good reminder or something we all can easily do."
Sampling of comments from management
Schneider Graphics
Des Moines, Iowa
Service.
"Charla Schafer first awed us at the Altoona Area Chamber of Commerce luncheon. We immediately reached out to her to present to our company staff. We found her presentation very informative, inspiring and a perfect touch of humor to provide phenomenal customer service as a whole company."
Schneider Graphic
Muscatine Community College
Muscatine, Iowa
Poverty.
"Charla Schafer’s presentation was both informative and meaningful. We need to bring her back"
"Your presentation was dynamic and motivating."
Instructor and Attendee
Muscatine Chamber of Commerce
Muscatine, Iowa
Marketing on a Budget.
"Charla Schafer is a wiz at marketing with a small budget. This was a fast and furious course in DIY marketing. I came away with good practical knowledge that will help not only the Chamber, but many of our small businesses and non-profits that we counsel in their business plans."
Jane Daufeldt, V.P. Community Development, Greater Muscatine Chamber of Commerce & Industry
"From beginning to end, you were extremely easy to work with-a true professional! You arrived early with everything needed to deliver a fun and information-packed seminar. We continue to receive many positive comments about your presentation. We'd love to work with you again!"
Sarah Bann, Event Coordinator, Greater Muscatine Chamber of Commerce & Industry
Wester Drug Store
Muscatine, Iowa
Service Training & Customer Moments that Matter.
"I love listening to you speak! I can relate and will definitely use what you talked about. Lots of good points."
"Love the personal touches and personal stories."
"Awesome presentation. Very informative and interesting!"
Sampling of survey responses from attendee
Young Professionals Network
Muscatine, Iowa
Time Management.
"Charla exceeded the expectations of our YPN group in her time management presentation. She gave us practical advice, easy to use tools, recent research findings and the motivation to apply all of it in order to have a balanced life.
The YPN PD recommends this session to all who want to become effective time managers. In addition, we recommend Charla Schafer as a speaker who can bring valuable information in a simple, down to earth, interactive and memorable way."
Viviane Jardim, YPN Education Planning Committee
First National Bank in Fairfield
Fairfield, Iowa
Sales, Service, and Leadership Training.
"... Charla makes the training material not only informative, but interesting and enjoyable, as well as to the point. We came away from the session with a new enthusiasm for our jobs and are motivated to use the information received to improve customer service.”
"Charla's enthusiasm is infectious."
"The perfect person to speak on positive attitude. Left with a smile. Hope to keep it all week!"
Sampling of survey responses from attendees.
First Natonal Bank of Muscatine
Muscatine, Iowa
Sales, Service, and Leadership Training.
"... Charla makes the training material not only informative, but interesting and enjoyable, as well as to the point. We came away from the session with a new enthusiasm for our jobs and are motivated to use the information received to improve customer service.”
"Charla's enthusiasm is infectious."
"The perfect person to speak on positive attitude. Left with a smile. Hope to keep it all week!"
Sampling of survey responses from attendees